AdAgencyOnline.Net

AdAgencyOnline.Net is a nationally recognized automotive advertising resource / networking portal that hosts a blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  Philip Zelinger, the President of Ad Agency Online, L.L.C., (AAOL), and host of WAAOL, will be interviewing Brian Pasch, the President of PCG Digital marketing and co-founder of a new automotive advertising networking group — The Automotive Advertising Network, (AAN) — on the Automotive Advertising Experts show.  The interview will air live on WAAOL this Friday, May 28th, 2010 from 12:00 Noon EST to 12:30 PM EST.

Philip selects new automotive advertising applications for consideration by the affiliated automotive advertising agencies that leverage their resources through AAOL and who support AdAgencyOnline.Net as the “One Stop Site For All Of Your Automotive Advertising Needs.”  Brian and Philip will discuss some of the best practices that PCG applies when counseling their auto dealer clients in their stated area of expertise in Search Engine Optimization, (S.E.O.) and Pay Per Click, (PPC) or Search Engine Marketing, (S.E.M.). 

The pair of automotive advertising insiders are also expected to focus on the leveraged resources provided by AAN as well as their joint participation in a new “Network Of Networkers” that was recently formed called Auto Industry Insiders. Philip and Brian have joined a number of other nationally recognized networkers that support each other with the shared philosophy that a rising tide floats all boats.  At present, the linked automotive advertising resource sites include Philip Zelinger with AdAgencyOnline.Net, Brian Pasch with InternetSalesmanager.Org, Ralph Paglia with AutomotiveDigitalMarketing.Com, Keith Whann with Auttr.Com, Chris Saraceno and Kelly Motors with DealerElite.Net, Jared Hamilton with DrivingSales.Com, Jody Devere with AskPatty.Com and Scott Monty with ScottMonty.Com.  According to Philip a number of other automotive advertising networking communities will be added to the group who plan to organize shared online webinars as well as group meetings at various venues held throughout the year.

About Brian Pasch        

Brian Pasch is an 20 year veteran of the direct marketing industry and a mentor for automotive advertising agencies. His career has spanned both management and technology roles specializing in automotive advertising. He is known for his expertise in consumer data warehousing models as well as search engine optimization with resources beyond the scope of the conventional automotive advertising agency.

Pasch foresaw the redistribution of traditional print media budgets to Internet advertising and in 2005 created the PCG Digital Marketing (PCG). PCG’s fast growth has been attributed to their innovative Digital Marketing and Search engine Optimization strategies.

The PCG Digital Marketing has national and international clients in a number of diverse industries and professions; automotive dealers, entertainment, financial services, manufacturing, medical, food service, real estate and consumer goods.

Brian Pasch is an avid writer and blogger and his commentary on Search Engine Optimization and Digital Marketing can be easily found on the Internet. Pasch practices what he preaches. His published digital articles and commentary yields new clients every week for his growing enterprise.

Brian Pasch continues to lead research into Digital Marketing platform. PCG continually tests new digital marketing strategies which can provide a cost effective channels for business advertising and lead generation. Brian Pasch and his staff are currently rating the effectiveness of the top social networking and blogging portals.

Brian Pasch is also available for in-house training and skill development for marketing departments on digital marketing, search engine optimization and pay-per-click advertising.

About Pasch Consulting Group – PCG

Brian Pasch is the founder of Pasch Consulting Group, a company that specializes in Internet Marketing, Search Engine Optimization and Website Design. The company serves all business industry groups and business professions.

The Pasch Consulting Group offers complete Digital Marketing solutions for companies that are looking to reallocate offline advertising budgets to the Internet. Brian Pasch is an active writer on SEO and SEM and is considered a Digital Marketing Expert by his peers.

PCG has an active Automotive SEO division that is designed to assist car dealerships with Internet lead generation and website marketing. PCG’s client list includes doctors, lawyers, manufacturing companies, luxury goods brands, commercial goods, restaurants, retailers and the list continues to grow.

About The Automotive Advertising Network

Some of the most successful dealers in the country are reaching more customers for less cost through the Automotive Advertising Network. The Network gives member dealers a national, regional, and local footprint on the search engines so they appear on top of the search results for the vehicles they sell.

The Automotive Advertising Network promotes member dealers inventory nationally through websites like CarDealerSale.com in addition to hundreds of regional and local websites that are strategically positioned on top of the search engines for the most popular national, regional and local search phrases.

Here is how the Automotive Advertising Network works…. 

1. Dealerships pay a small membership fee to join the Automotive Advertising Network
2. Member Dealer’s inventory is promoted on search engines through CarDealerSale.com and hundreds of regional and local websites
3. Members use the networks tools to promote their inventory on the most popular search engines, social media sites like facebook, blogs and social communities.
4. Members receive unlimited leads from ready-to-buy consumers who are actively searching for a vehicle in their market.
5. Members have access to our national automotive press release publishing network to advertise their sales, promotion and build brand awareness.

Participating dealers are using the Automotive Advertising Network to generate more leads and sales for a lot less money and they can measure everything they spend. The AAN places your cars for sale in front of consumers on the most popular search engines, for national, regional and local search phrases. 

Members Leverage Social Media

Members of the AAN harness the power of social media and blogging with CarPort App™ .  Carport allows dealers to create a Facebook Fan Page tab for your current inventory of new and used cars. CarPort also allows you to include your car inventory on the most popular blogging platforms that will super-charge your content articles with clear call to action inventory photos.

The combination of the AAN and CarPort App™ will allow you to advertise your cars on popular social media websites and blogging platforms that include:

Car dealers who are not getting the ROI from other inventory advertising platforms and seek to increase their market share for the cars they sell, should contact Digital Compass Marketing for a demo on our complete set of marketing tools and digital strategies.

A Comprehensive Solution

The Automotive Advertising Network (AAN) is compromised of key elements that will generate leads, visibility, links and sales for automotive retailers. The network leverages to individual power of each dealer in the network and amplifies their reach by showcasing their inventory nationally, regionally and locally.

Members of the AAN will realize a four-fold increase in visibility for the cars that they have in stock to sell and if they are active with social media and blogging, the order of magnitude can be well over 10x. the more active dealers will use CarPort App™ to create their own local advertising network that will have unparalleled power and reach.

About Philip Zelinger

Philip Zelinger is the President of Ad Agency Online, L.L.C. and the founder of  AdAgencyOnline.Net.  He invested 25 years as a General Manager and Dealer Principal followed by his last ten years in the automotive advertising industry learning from the teams that he built so he can now presume to teach on forums like AdAgencyOnline.Net.  His role as a “Dealer Coach” is enhanced by his hosting a nationally recognized auto industry social networking portal and blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  As the author of two books on the auto industry, including “How To Sell A Car – a Career Guide to The Automobile Industry,” he is a recognized authority on market trends and developing technologies with the responsibility of selecting key vendors and applications for his dealer clients as well as forming strategic partnerships for his vendor clients to leverage their shared resources to help them bring their products and services to market.

About AdAgencyOnline.Net and Ad Agency Online, L.L.C.

AdAgencyOnline.Net reviews automotive advertising vendors and new technologies on several blog talk radio shows in addition to the Lunch With Phil Discussing Automotive Advertising.  Other shows include “Lunch With Ralph Discussing Automotive Advertising” and “Automotive Advertising Experts.”  The shows attract automotive advertising agencies, auto dealers, auto industry vendors and O.E.M. representatives that listen to WAAOL to find vendors, applications and technologies to maximize the R.O.I. for their automotive advertising dollars.

AAOL is a national network of independent affiliated automotive advertising agencies linked by an online communication / distribution system developed by Philip Zelinger.  The proprietary operating system that powers AAOL was designed to reduce fixed and semi-variable expenses for full service automotive advertising agencies.  The developing technologies that enhanced the performance of the independent automotive advertising agencies linked by AAOL has served as the role model for the solutions suggested on AdAgencyOnline.Net and represented by AAOL to their affiliated automotive advertising agencies when serving their auto dealer clients.

Ad Agency Online L.L.C is focused on discovering and representing new automotive advertising vendors not yet recognized by the mainstream automotive advertising industry. Some of the automotive advertising vendors represented by AAOL include ronsmap, SiSTeR Technologies Video CarLot, TeleTextSolutions, DealerMouth, GetAutoAppraise.com, Argistics – AutoTransaXion, DealMaker.Com, CityTwist.Com, Bulldog Marketing Technologies, Kihon Media, CarFolks.Com, Ai Dealer and Laser Stream Video; with more being added weekly.

For more information on Philip Zelinger, Ad Agency Online, L.L.C., The Automotive Advertising Network, Auto Industry Insiders or any of the vendors on AdAgencyOnline.Net contact Philip at http://AdAgencyOnline.Net.  Automotive advertising vendors, automotive advertising agencies and auto dealers that would like to be considered as a “preferred automotive advertising vendor” on AdAgencyOnline.Net and/or to hire/join Ad Agency Online, L.L.C. to represent them can contact Philip Zelinger at pzads@bellsouth.net, or call him at 888-796-2228.  To quote Philip Zelinger, “Help is only a click away!  After all, what are friends for!”  ###

AdAgencyOnline.Net is an automotive advertising resource / networking portal supported by a national network of independent affiliated automotive advertising agencies that are linked by an online communication / distribution system developed by Ad Agency Online, L.L.C., (AAOL).  The social networking site was formed to address the fact most of the member agencies of AAOL don’t know what they don’t know about new technologies and applications being developed to leverage automotive advertising resources on the Internet.  Coincidentally, the very same social media that links the automotive advertising agencies of AAOL provides an even greater challenge for automotive advertising agencies who don’t know how to monetize social media.  However, even armed with that knowledge they are hesitant to apply new technology based solutions to leverage social media as a marketing platform for their auto dealer clients.

According to Philip Zelinger, the President of AAOL and host of the blog talk radio station — WAAOL, All Automotive Advertising News All The Time — featured on AdAgencyOnline.Net, the solution can be found on the same social networking communities that they are supporting. “There has been an explosive growth in the number of social networking communities sharing best practices with automotive advertising agencies.  I created AdAgencyOnline.Net to follow the traffic onto the Internet Super Highway as a network of networkers who share my philosophy that a rising tide floats all boats.  My personal branding line — What are friends for! — is more than a position statement for my business, it is a way of life built on the power of networking.”

” I host WAAOL to platform new technologies and share best practices on shows like — Lunch With Phil Discussing Automotive Advertising – that runs Monday through Wednesday from 12 Noon EST to 12:30 PM EST.  Lunch With Phil is an open business meeting for my affiliated automotive advertising agencies and auto industry professionals surfing the web to listen and learn from the automotive advertising experts that join me to answer questions in a problem/ solution forum.  I borrow some of my best ideas from my guests and I often learn even more from my call in audience.  Twenty five years as a general manager and auto dealer principal followed by 10 years in the automotive advertising industry provided me with enough experience to know what I don’t know — and these shows fill in the holes.  I still contribute my own original thoughts, but my role in my organization has been enhanced by my ability to access some of the best minds in the automotive advertising industry in the forums hosted on AdAgencyOnline.Net and the other auto industry facing social networking communities that I contribute to.”

Social networking communities allow automotive advertising agencies to review automotive advertising technologies and applications for their consideration without having to invest in their own trial and error processes.  Today’s Internet savvy automotive advertising decision maker can access a pool of knowledge and experienced successes and failures posted in social networking communities by some of the best minds in the auto industry.  The leveraged power of the pooled online resources provided by the extended network of friends in social networking communities  provide better resources that even the largest independent automotive advertising agency.

Most automotive advertising based social networking communities have unique personalities and profiles focused on specific areas defined by the rules that govern each community.  As a result, automotive advertising agencies are able to select portals to find relevant material in each community that is not duplicated in others.  For example, The Automotive Digital Marketing Network, (ADM), — http://AutomotiveDigitalMarketing.Com — has an earned reputation as an open forum to share best practices across multiple verticals in the auto industry.  Their members include representatives from O.E.M.s, auto dealership General Managers as well as Internet Sales Managers, cutting edge automotive advertising vendors and auto industry insiders who contribute different perspectives on common problems with a variety of diverse solutions.  ADM is often credited as being the source for AdAgencyOnline.net to discover bleeding edge automotive advertising applications that are not yet recognized by the mainstream media which are then reviewed on WAAOL for consideration by the affiliated automotive advertising agencies of AAOL.

Another more specialized social networking community favored by automotive advertising agencies is DrivingSales.Com — http://DrivingSales.Com.  This resource/networking portal focuses on vendor evaluations supported by posts that cover common issues in a problem / solution forum that evaluates key vendor solutions allowing auto dealerships to share best practices and rate their vendors.

DealerRefresh.Com — http://DealerRefresh.Com — is hosted by Jeff  Kershner and Alex Snyder in a more controlled environment described on the site as follows:  “DealerRefresh is for the car dealer Internet sales professional thriving for more information while looking to elevate their game. It’s also for industry professionals looking to keep up with the latest dealer industry news and trends.” 

InternetSalesManager.Org, (ISM), — http://www.InternetSalesManager.Org — is an equally respected site hosted by Brian Pasch, a recognized expert in search engine optimization, (S.E.O.).  ISM is known by automotive advertising agencies as the “Car Dealer Social Network.”  The unique strength of ISM is realized through their extensive use of reciprocal links to other sites that leverage a variety of automotive advertising resources for their online community.  A sister site formed by Brian Pasch, Sean Wolfington and David Boice — the Automotive Advertising Network, (AAN) — http://AutomotiveAdvertisingNetwork.Com — further evidences the power of networking provided by social networking and linked online resources.

Forward thinking automobile dealerships — such as the Kelly Automotive Group — have jumped on the social networking band wagon with their own social networking communities.  Chris Saraceno lead the Kelly Automotive Group in their formation of their own site — DealerElite.Net — http://DealerElite.Net — which is described on the site as follows:  “This community is an automotive dealer, vendor, trainer, manufacturer, car enthusiast, and customer social network. It is a place to share ideas, discuss industry best practices, and connect with other automotive professionals. It is where the best and the brightest in the automotive industry collaborate. Engage yourself now at Dealer Elite!”

New auto industry focused social networking sites are being introduced daily.  Perhaps the most noteworthy addition is a new forum hosted by Keith Whann, Auttr.Com — http://Auttr.Com.  The site features video content hosted by Keith Whann taking on the persona of “The Car Counselor” to share best practices on their featured platform called Auttr TV. 

Auttr describes their T.V. resource channel as follows:  “Now you can view auto industry related videos at the click of a mouse.  Videos featuring industry experts such as Keith Whann, The Car Counselor.  The Car Counselor has answered questions for dealers and consumers from across the country on a wide variety of topics related to motor vehicle dealerships and the car buying process.   You can also watch live presentations on Auttr TV.  And now, here is all of the information in one place for you.  Stay tuned for more information!”

Philip Zelinger elected to use blog talk radio shows vs. video on his automotive advertising resource portal — AdAgencyOnline.Net — http://AdAgencyOnline.Net.  In addition to sharing best practices, Philip reviews automotive advertising vendors and new technologies on several blog talk radio shows featured on the site’s blog talk radio station — WAAOL, All Automotive Advertising News All The Time.  The shows include — Lunch With Phil Discussing Automotive Advertising,  Lunch With Ralph Discussing Automotive Advertising and Automotive Advertising Experts.  Automotive advertising insiders are invite automotive advertising agencies, auto dealers, auto industry vendors and O.E.M. representatives to WAAOL to find vendors, applications and technologies represented by AAOL or featured as preferred automotive advertising vendors on AdAgencyOnline.Net.

Other social networking communities that provide resources for automotive advertising agencies willing to listen and learn include Dealer Advisor Nation — http://danation.ning.com/  – Auto Dealer People — http://www.autodealerpeople.com/ — and too many more to list.  Other portals offer information rich content such as Just Auto — http://just-auto.com/ — and the ever popular Automotive News with their new online publication — http://www.autonews.com/.  

A number of the vendors clients of AAOL provide automotive advertising agencies with ways to monetize social media for their auto dealer clients.  These solutions represent just a few of the many technologies and tools that can be discovered on the social networking communities recommended by AdAgencyOnline.Net that are supported by Philip Zelinger and AAOL.

ronsmap is a game changing marketing platform that provides consumers with a more efficient and comprehensive way to shop online for a new or pre-owned vehicle while providing auto dealers with consumer and market intelligence with their integrated application, SellersVantage. In addition to the proprietary inventory posting mechanism utilized by ronsmap, known as ontology semantic extraction, the site relies on direct data links from auto dealers and channel partners that have accounted for over two million six hundred thousand vehicles currently listed on their site.  When coupled with their social networking tool, vBack, and their unique Google Map like user interface, ronsmap allows consumers to find and compare all makes and models in their geo targeted market on one page and to solicit the opinions of online friends and family through linked social networks like Face Book.  Automotive advertising agencies have been searching for a cost effective, scalable method to monetize social networking and ronsmap promises to deliver it.

DealerMouth is a unique web site hosting service that allows auto dealers to manage and monitor the social networking activities of their staff.  According to Philip Zelinger, “Automotive advertising agencies have been challenged by their auto dealer clients to quantify the R.O.I. from social media.  The ability for auto dealers to offer their individual sales people and service writers their own websites to network with their spheres of influence in both the real and the virtual world allows auto dealers to leverage their  limited resources. Auto dealers have been forced to cut advertising budgets and staff to compensate for reduced sales volume and profit margins in a shrinking economy and DealerMouth could not have been developed at a better time.  Of course the challenge is to manage and monitor their staff’s online activities to prevent abuse of company time and/or to limit the contingent liabilities if an employee posts improper content or conducts illegal online activities from the auto dealer’s facilities.  DealerMouth allows the auto dealer and/or their automotive advertising agency to monitor online activities on their provided websites while offering the sales staff an online — why buy here book — to promote the salesperson or service writer to their friends, family and personal customer base.  This method of monetizing social networking fits perfectly into the new business model that Ad Agency Online recommends for our auto dealer clients.”

SiSTeR Technologies offers an automated video production platform — Video CarLot — that converts pictures on an auto dealer’s website into an indexed interactive video with human voice.  In addition to posting the videos on the auto dealer’s website to enhance their conversion rates and S.E.O. they push the videos through their dedicated API with You Tube identified by their individual URLs linked back to the sourcing dealers site as well as posting them on all third party marketing platforms used by the auto dealer.  More uniquely, they leverage social media by applying their vShock platform — a micro-site that hosts and displays similar vehicles from the auto dealer’s inventory to the one selected by the consumer — on a tab posted on the auto dealer’s Face Book page.  This easily accessed link to the auto dealer’s inventory from within Face Book allows the dealer to introduce their vehicles to the online community without having to post them on the wall in an obtrusive manner that is often shunned by consumers in social media.   

TeleTextSolutions is the automotive industries first full solutions Opt In Text messaging system. While this application was not initially designed as a social media tool, their unique mobile application allows automotive advertising agencies to embed their short codes into social media messages to track the R.O.I. for their auto dealer clients to easily source the results from their social networking efforts.  There are two main components of TeleTextSolutions.  The first encompasses using short codes and keywords in all forms of advertising — including social media.  This provides leads to the dealership and the ability to communicate via a web based text messaging system that can integrate with the dealer’s CRM.  The second is an Opt In Text communications for the Service Dept.  The main benefit revolves around dramatically reducing the time it takes to link up with a customer after they have dropped their vehicle off and then a new problem is found.  Phone tag is a major problem for Service departments that text helps to reduce thus increasing work throughput.

About Ad Agency Online, L.L.C.

Ad Agency Online, L.L.C., (AAOL),  is a national network of independent affiliated automotive advertising agencies linked by an online communication / distribution system developed by Philip Zelinger.  The proprietary operating system that powers AAOL was designed to reduce fixed and semi-variable expenses for full service automotive advertising agencies.  The developing technologies that enhanced the performance of the independent automotive advertising agencies linked by AAOL has served as the role model for the solutions suggested on AdAgencyOnline.Net and represented by AAOL to their affiliated automotive advertising agencies when serving their auto dealer clients.

Ad Agency Online L.L.C is focused on discovering and representing new automotive advertising vendors not yet recognized by the mainstream automotive advertising industry. Some of the automotive advertising vendors represented by AAOL include ronsmap, SiSTeR Technologies Video CarLot, TeleTextSolutions, DealerMouth, GetAutoAppraise.com, Argistics – AutoTransaXion, DealMaker.Com, CityTwist.Com, Bulldog Marketing Technologies, Kihon Media, CarFolks.Com, Ai Dealer and Laser Stream Video; with more being added weekly.

About Philip Zelinger

Philip Zelinger is the President of Ad Agency Online, L.L.C. and the founder of  AdAgencyOnline.Net.  He invested 25 years as a General Manager and Dealer Principal followed by his last ten years in the automotive advertising industry learning from the teams that he built so he can now presume to teach on forums like AdAgencyOnline.Net.  His role as a “Dealer Coach” is enhanced by his hosting a nationally recognized auto industry social networking portal and blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  As the author of two books on the auto industry, including “How To Sell A Car – a Career Guide to The Automobile Industry,” he is a recognized authority on market trends and developing technologies with the responsibility of selecting key vendors and applications for his dealer clients as well as forming strategic partnerships for his vendor clients to leverage their shared resources to help them bring their products and services to market.

For more information on Philip Zelinger, Ad Agency Online, L.L.C., the vendors on AdAgencyOnline.Net or any of the automotive advertising social networking communities referenced in this article and supported by Philip Zelinger contact Philip directly at http://AdAgencyOnline.Net.  Automotive advertising vendors, automotive advertising agencies and auto dealers that would like to be considered as a “preferred automotive advertising vendor” on AdAgencyOnline.Net and/or to hire/join Ad Agency Online, L.L.C. to represent them can contact Philip Zelinger at pzads@bellsouth.net, or call him at 888-796-2228.  To quote Philip Zelinger, “Help is only a click away!  After all, what are friends for!”  ###

Automotive advertising agencies have learned that the Internet Super Highway is a two way street as evidenced by the growing number of automotive advertising focused social networking communities being hosted on the World Wide Web.  Philip Zelinger, the President of Ad Agency Online, L.L.C. and host of an automotive advertising resource / networking portal — http://AdAgencyOnline.Net –  created his self described network of networkers based on their shared philosophy that a rising tide floats all boats and supported by his personal branding line of — What are friends for! 

Philip explained his reasons for contributing so much of his time to support automotive advertising focused social media in a recent blog talk radio show, Lunch With Phil Discussing Automotive Advertising, that airs on the blog talk radio station — WAAOL, All Automotive Advertising News All The Time — featured on AdAgencyOnline.Net.  “I have borrowed some of the best ideas that I ever had.  It took me twenty five plus years as a general manager and auto dealer principal followed by 10 years in the automotive advertising industry to accumulate the shared experience and wisdom of my friends which obviously shaped my own success.  I am not suggesting that I don’t have any original thoughts, but I am confessing that my role in my organization is to find and filter out the best ideas that I can while eliminating the ones that have been proven not to work.  Lessons learned with other people’s time and money vs. mine or my client’s is more efficient than relying on our own trial and error process to review automotive advertising technologies and applications for our consideration.  The next generation of automotive advertising decision makers can now access that pool of knowledge with a few clicks of their mouse to access social networking communities that include some of the best minds in the auto industry.  My personal branding line — what are friends for — has taken on new meaning and leveraged power when applied to the extended network of friends I have made in social networking communities made up of like minded automotive advertising professionals who are willing to listen and learn from each other so we can all presume to teach.”

Many professional social networking communities focus on specific areas within the auto industry allowing automotive advertising agencies to drill down to find relevant data and material in each community that is not duplicated in others.  Ralph Paglia, for example, developed his Automotive Digital Marketing network, (ADM), as an open platform for best practices across multiple verticals in the auto industry.  Representatives from O.E.M.s, General Managers of auto dealerships, Internet Sales Managers, automotive advertising vendors and nationally respected consultants all participate in an open forum with a different perspective on shared issues that benefits the entire community.  New automotive advertising vendors that have developed bleeding edge applications that are not yet on the radar of the mainstream media are able to platform their applications in forums that surface solutions to shared problems.

Other automotive advertising social networking communities are more targeted in their content.  Jared Hamilton’s DrivingSales.Com, for example, focuses on vendor evaluations enhanced by relevant posts that cover common issues in the auto industry in a problem / solution forum that references key vendor solutions allowing dealership managers to share best practices and rate their vendors.

Jeff  Kershner hosts DealerRefresh.Com with more controlled content sourced from him and his partner on the site, Alex Snyder.  The purpose and history of the DealerRefresh is posted on the site as follows: 

“DealerRefresh is for the car dealer Internet sales professional thriving for more information while looking to elevate their game. It’s also for industry professionals looking to keep up with some of the latest dealer industry news and trends. 

Since the very first published article on March 15th of 2004, we’ve been writing and discussing (with even the occasional debate) best practices for leveraging Internet marketing and new age sales processes within the car dealership.  Prior, there was no other site that brought other automotive Internet sales professionals together in one virtual spot. For that reason, DealerRefresh was born; the very first website of its kind, dedicated to the internet sales and marketing professionals grinding away everyday at the dealership.  Over the years, DealerRefresh has grown and matured into what it is today and is now one of the most recognized websites within our industry.

From internet marketing best practices for your dealer, what works with SEO and car dealer search engine marketing, how online video fits into your dealer’s landscape to online reputation management for your dealership; if the topic has not been recently written about, check the archives or submit your suggestion of topic to discuss using Ask/Answer. And just released…the ALL NEW DealerRefresh Dealer Technology Forum.

DealerRefresh also hosts an array of guest postings. We love to hear from industry experts and other Internet Sales Managers that are passionate about their jobs and how they’re elevating their dealer to another level.”

InternetSalesManager.Org, (ISM), is another highly respected site hosted by a nationally recognized expert in S.E.O., Brian Pasch.  This automotive advertising resource portal has proven itself to be a valued resource for automotive advertising agencies billing itself as the “Car Dealer Social Network.”  Many reciprocal links to other sites that provide leveraged resources for members, such as the Automotive Advertising Network recently developed by Brian Pasch, Sean Wolfington and David Boise, also serve to differentiate ISM from other automotive advertising social networking communities.

Automobile dealership groups are also sharing best practices using social media.  The Kelly Automotive Group – with the guidance of Chris Saraceno – formed  a social networking community titled DealerElite.Net.  According to their description of themselves on the site, “This community is an automotive dealer, vendor, trainer, manufacturer, car enthusiast, and customer social network. It is a place to share ideas, discuss industry best practices, and connect with other automotive professionals. It is where the best and the brightest in the automotive industry collaborate. Engage yourself now at Dealer Elite!”

According to Philip Zelinger, “The latest — and perhaps the greatest — social networking site to be added to the World Wide Web is a new forum — Auttr.Com –being created by Keith Whann. The site features a unique platform to share best practices called Auttr TV which combines the value of video with quality content sourced from Keith Whann who has taken on the persona of — The Car Counselor.” 

Auttr describes their unique  T.V. resource channel as follows:  “Now you can view auto industry related videos at the click of a mouse.  Videos featuring industry experts such as Keith Whann, The Car Counselor.  The Car Counselor has answered questions for dealers and consumers from across the country on a wide variety of topics related to motor vehicle dealerships and the car buying process.   You can also watch live presentations on Auttr TV.  And now, here is all of the information in one place for you.  Stay tuned for more information!”

About Keith Whann

Keith Whann, is the founder of the law firm Whann & Associates LLC, located in Dublin, Ohio.

Over the past 24 years, Keith has become a leading national authority on motor vehicle and consumer protection issues.

Keith has conducted hundreds of seminars across the country and appeared as a featured speaker on a wide variety of topics affecting the industry. He has spoken at conventions and meetings for over 50 national and state motor vehicle industry related trade associations and regulatory agencies dealing with complex automobile industry issues. Many of Keith’s presentations have been filmed and broadcast on the NIADA.TV network, including the 2005 and 2006 National Dealer Compliance and Profitability Expos; which Keith developed and moderated. He has also developed numerous training and compliance programs for the motor vehicle industry. He is currently developing a series of tools and compiling various resource materials to assist motor vehicle dealers with business, legal and compliance matters.  For consumers, Keith is working on materials to help them understand how a dealership operates and tools to assist them in the car buying process.

Keith has authored numerous articles which have been published in trade journals including Used Car Dealer Magazine, World of Special Finance Magazine, Ward’s Dealer Business and Used Car News, to name a few. His monthly columns discussing compliance issues and providing legal updates to the industry appear in publications across the country.

In addition to his role as The Car Counselor to the motor vehicle industry, Keith serves as General Counsel for the NIADA (a position he has held since 1996), is CEO and General Counsel for Columbus Fair Auto Auction in Columbus, Ohio; and is the Compliance Officer for Finance Express.

Philip Zelinger hosts his own nationally recognized advertising resource/networking portal, AdAgencyOnline.Net, that reviews automotive advertising vendors and new technologies on several blog talk radio shows featured on the site’s blog talk radio station — WAAOL, All Automotive Advertising News All The Time.  The shows include — Lunch With Phil Discussing Automotive Advertising,  Lunch With Ralph Discussing Automotive Advertising and Automotive Advertising Experts.  These online open forums with automotive advertising insiders attract automotive advertising agencies, auto dealers, auto industry vendors and O.E.M. representatives that listen to WAAOL to find vendors, applications and technologies to maximize the R.O.I. for their automotive advertising dollars.

Ad Agency Online, L.L.C., (AAOL),  is a national network of independent affiliated automotive advertising agencies linked by an online communication / distribution system developed by Philip Zelinger.  The proprietary operating system that powers AAOL was designed to reduce fixed and semi-variable expenses for full service automotive advertising agencies.  The developing technologies that enhanced the performance of the independent automotive advertising agencies linked by AAOL has served as the role model for the solutions suggested on AdAgencyOnline.Net and represented by AAOL to their affiliated automotive advertising agencies when serving their auto dealer clients.

Ad Agency Online L.L.C is focused on discovering and representing new automotive advertising vendors not yet recognized by the mainstream automotive advertising industry. Some of the automotive advertising vendors represented by AAOL include ronsmap, SiSTeR Technologies Video CarLot, TeleTextSolutions, DealerMouth, GetAutoAppraise.com, Argistics – AutoTransaXion, DealMaker.Com, CityTwist.Com, Bulldog Marketing Technologies, Kihon Media, CarFolks.Com, Ai Dealer and Laser Stream Video; with more being added weekly.

About Philip Zelinger

Philip Zelinger is the President of Ad Agency Online, L.L.C. and the founder of  AdAgencyOnline.Net.  He invested 25 years as a General Manager and Dealer Principal followed by his last ten years in the automotive advertising industry learning from the teams that he built so he can now presume to teach on forums like AdAgencyOnline.Net.  His role as a “Dealer Coach” is enhanced by his hosting a nationally recognized auto industry social networking portal and blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  As the author of two books on the auto industry, including “How To Sell A Car – a Career Guide to The Automobile Industry,” he is a recognized authority on market trends and developing technologies with the responsibility of selecting key vendors and applications for his dealer clients as well as forming strategic partnerships for his vendor clients to leverage their shared resources to help them bring their products and services to market.

For more information on Philip Zelinger, Ad Agency Online, L.L.C., the vendors on AdAgencyOnline.Net or any of the automotive advertising social networking communities referenced in this article and supported by Philip Zelinger contact Philip directly at http://AdAgencyOnline.Net.  Automotive advertising vendors, automotive advertising agencies and auto dealers that would like to be considered as a “preferred automotive advertising vendor” on AdAgencyOnline.Net and/or to hire/join Ad Agency Online, L.L.C. to represent them can contact Philip Zelinger at pzads@bellsouth.net, or call him at 888-796-2228.  To quote Philip Zelinger, “Help is only a click away!  After all, what are friends for!”  ###

AdAgencyOnline.Net is a respected automotive advertising resource / networking portal supported by Ad Agency Online, L.L.C.,(AAOL), a national network of independent automotive advertising agencies, production partners and select vendors.  The affiliated offices of AAOL are linked by the online communication / distribution system developed by Philip Zelinger, the president of AAOL and the host of the blog talk radio station hosted on the portal, WAAOL, All Automotive Advertising News All The Time.  The blog talk radio shows featured on WAAOL usually focus on bleeding edge automotive advertising technologies that, according to Philip, “Blur the line between the real and the virtual world.”  However, this week’s Lunch With Phil Discussing Automotive Advertising show scheduled to air Wednesday, May, 05, 2010 between 12:00 Noon EST and 12:30 PM EST will be discussing a new automotive advertising vendor, Phone-up Ninjas, that focuses on old world telephone techniques that may have been overlooked in today’s Internet driven marketplace.

Philip explained his reason for reviewing Phone-up Ninjas and for scheduling his pending interview with Jerry Thibeau, their President and Founder.  “Automotive advertising agencies have accepted a new role in today’s challenging economy that includes whatever it takes to sell vehicles and service.  Automotive advertising agencies can no longer limit their areas of responsibility to bringing traffic to the front door.  Internal selling systems integrated with technology driven processes that link their virtual online showrooms with their brick and mortar facilities share a common element that has survived intact on the Internet Super Highway — human nature.  The people part of any process is often the weakest link and telephone skills are still an integral component of communication systems in real and virtual world auto dealerships.

“New customer interaction platforms, like AutoTransaXion provided by our vendor client Argistics, offer a two way video online transaction platform that promises to push through the glass wall between salespeople and their online shoppers.  The expectation is that developing online transaction tools, such as AutoTransaXion, will eliminate the need for online sales people to disengage from their initial customer interaction with an email to deliver information or even a telephone call to schedule an appointment.  Unfortunately, the vast majority of today’s buyers still prefer to keep the glass wall up between themselves and the sales person to allow them time to make a decision; and that is where and why most dealerships drop the ball.”

“The people skills needed to maintain control over a customer have always been important.  However, the Internet has empowered consumers with the ability to gather information from sources other than the auto dealer so now they are critical to the survival of an auto dealership in today’s challenging economy with reduced sales volume and profit margins.  Today’s educated consumer demands that all online communications, including telephone calls to gather information not provided on the websites, are transparent and relevant.  Sales people still need to provide information about themselves and their dealership to differentiate them from competing online dealerships and information resources, however there is a fine line between relationship based selling and self serving sales hype; that’s where Phone-up Ninjas comes in.”

“Automotive advertising agencies and their auto dealer clients understand the importance of maintaining telephone skills.  Telephone training has always held a priority position in any comprehensive plan.  You must inspect what you expect and managing and monitoring telephone calls, both in-bound leads and out-bound follow-up, is job one for many sales managers.  However, the immediacy of today’s Internet demands and the limited tolerance of online shoppers have required more management oversight and support than previously needed or even possible give the limitations of monitoring systems and processes in most business development and/or call centers.  Phone-up Ninjas provides a combination of one-on-one training, outsourced resources and web based managing / monitoring functions that promote best practices with easily accessed R.O.I. analytics to prove that the job is getting done.”

“AdAgencyOnline.Net will continue to focus on bleeding edge website conversion tools and lead generators in addition to AutoTransaXion.  GetAutoAppraise, for example,  provides NADA sourced appraisal values for online consumers with inventory information to select a replacement vehicle with their consumer friendly lead generator tool.  Similarly, we will continue to advise our auto dealer clients to invest in online lead sources like our vendor client ronsmap — which is a game changing consumer-centric inventory based marketing platform powered by social media — and SiSTeR Technologies with their automated video production platform producing interactive videos posted on an auto dealer’s website as well as individually indexed onto the search engines with their dedicated API with You Tube driving leads back to the dealer’s CRM.  However we also need to insure that when the leads are generated that they are handled properly on the telephone when warranted.  Phone-up Ninjas fits perfectly into our promise to blur the line between the real and the virtual world with their combination of best practices and technology to create efficiencies needed to maximize the R.O.I. for our clients before, during and after the sale.”

About Jerry Thibeau

Mr. Thibeau first entered the automotive world in 1985 selling Subaru’s in Waterville, Maine.   Jerry eventually decided to move to Rochester, NY where he quickly became a top producer at Holtz House of Vehicles selling Mazda’s and Volvo’s.  Over the years Jerry has worn many hats in the dealership world.  The last seven years have been spent as a consultant and coach working with sales people and managers on the effective techniques associated with the phone, Internet and CRM usage. Jerry has personally trained well over 10,000 dealership personnel during the last seven years. While visiting dealerships, Jerry will often get on the phone and start scheduling appointments with customers, thus earning him the nickname, “The Phone Ninja.”  This of course is why he decided to name his training company “Phone-up Ninjas.”

About Phone-up Ninjas

Founded by Jerry Thibeau in 2009, Phone-up Ninjas specializes in helping dealerships increase appointment production by teaching salespeople and managers how to effectively schedule more appointments using the telephone and Internet.  What sets Phone-up Ninjas apart from their competition is how they will work with dealers after the initial training to ensure the proper techniques are being utilized by dealership personnel.  With their Coach-a-Call program, they will listen to, coach and score real sales calls as they are handled by salespeople.  Current clients are experiencing a 50 to 100 percent increase in appointment production on phone and Internet leads.  Here’s an example of a salesperson who has taken his game to the next level: http://phoneupninjas.com/members/review.php?coachingid=546&rcode=ZYWCivtNpm5IAES

About Philip Zelinger

Philip Zelinger is the President of Ad Agency Online, L.L.C. and the founder of  AdAgencyOnline.Net.  He invested 25 years as a General Manager and Dealer Principal followed by his last ten years in the automotive advertising industry learning from the teams that he built so he can now presume to teach on forums like AdAgencyOnline.Net.  His role as a “Dealer Coach” is enhanced by his hosting a nationally recognized auto industry social networking portal and blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  As the author of two books on the auto industry, including “How To Sell A Car – a Career Guide to The Automobile Industry,” he is a recognized authority on market trends and developing technologies with the responsibility of selecting key vendors and applications for his dealer clients as well as forming strategic partnerships for his vendor clients to leverage their shared resources to help them bring their products and services to market.

About AdAgencyOnline.Net and Ad Agency Online, L.L.C.

AdAgencyOnline.Net reviews automotive advertising vendors and new technologies on several blog talk radio shows in addition to the Lunch With Phil Discussing Automotive Advertising.  Other shows include “Lunch With Ralph Discussing Automotive Advertising” and “Automotive Advertising Experts.”  The shows attract automotive advertising agencies, auto dealers, auto industry vendors and O.E.M. representatives that listen to WAAOL to find vendors, applications and technologies to maximize the R.O.I. for their automotive advertising dollars.

AAOL is a national network of independent affiliated automotive advertising agencies linked by an online communication / distribution system developed by Philip Zelinger.  The proprietary operating system that powers AAOL was designed to reduce fixed and semi-variable expenses for full service automotive advertising agencies.  The developing technologies that enhanced the performance of the independent automotive advertising agencies linked by AAOL has served as the role model for the solutions suggested on AdAgencyOnline.Net and represented by AAOL to their affiliated automotive advertising agencies when serving their auto dealer clients.

Ad Agency Online L.L.C is focused on discovering and representing new automotive advertising vendors not yet recognized by the mainstream automotive advertising industry. Some of the automotive advertising vendors represented by AAOL include ronsmap, SiSTeR Technologies Video CarLot, TeleTextSolutions, DealerMouth, GetAutoAppraise.com, Argistics – AutoTransaXion, DealMaker.Com, CityTwist.Com, Bulldog Marketing Technologies, Kihon Media, CarFolks.Com, Ai Dealer and Laser Stream Video; with more being added weekly.

For more information on Philip Zelinger, Ad Agency Online, L.L.C., Phone-up Ninjas or any of the vendors on AdAgencyOnline.Net contact Philip at http://AdAgencyOnline.Net.  Automotive advertising vendors, automotive advertising agencies and auto dealers that would like to be considered as a “preferred automotive advertising vendor” on AdAgencyOnline.Net and/or to hire/join Ad Agency Online, L.L.C. to represent them can contact Philip Zelinger at pzads@bellsouth.net, or call him at 888-796-2228.  To quote Philip Zelinger, “Help is only a click away!  After all, what are friends for!”  ###

Philip Zelinger, the President of Ad Agency Online, L.L.C. and host of the automotive advertising resource/networking portal — AdAgencyOnline.Net – announced that he will be reviewing a new CRM platform solution being introduced by Car-Research in a special airing of his blog talk radio show “Automotive Advertising Experts.”    Automotive Advertising Experts is featured on the blog talk radio station — WAAOL, All Automotive Advertising News All The Time — hosted on AdAgencyOnline.Net.  The show normally airs Friday from 12:00 Noon EST to 12:30 PM EST but Mr. Zelinger scheduled a special show for this Thursday, April 29th, 2010 in the same time slot to allow his online audience of automotive advertising decision makers to get a preview of this new application being marketed as Car’s XRM, Exceeding CRM.

Automotive Advertising Experts invites automotive advertising insiders to review their cutting edge applications in live interviews with Philip Zelinger to discuss their visions for the automotive advertising industry in a problem/solution format.  Philip will be interviewing Kurt Kubicki, VP Marketing for Car-Research XRM, during the half hour show.  Mr. Kubicki provided Mr. Zelinger information on their new CRM platform in advance of his interview to allow the affiliated automotive advertising agencies of Ad Agency Online time to prepare questions about their new automotive advertising solution that promises to provide efficiencies and integrated solutions not previously available.

Mr. Zelinger commented on why he bumped the regularly scheduled “Lunch With Ralph Discussing Automotive Advertising” that normally occupies the mid-day Thursday time slot.  “My role in my national organization of independent affiliated automotive advertising agencies includes key vendor selection and negotiations.  My goal is to provide efficiencies and integrated selling processes in sales and fixed operations using new technologies and cutting edge automotive advertising applications.  I support AdAgencyOnline.Net and WAAOL as a way to find and review applications from vendors that may not yet have reached the main stream auto industry.  Finding new solutions to sell more cars for less requires the use of new technologies and applications that can blur the line between the real world of brick and mortar facilities and the growing Internet based virtual auto dealerships of today, and especially tomorrow.”

Mr. Zelinger continued to explain how he learned about Car’s XRM platform and why he decided to review it. “I always prioritize people over product and price so when an old friend, Jay Mattingly, approached me to review his employer’s new comprehensive CRM application I bumped the schedule to learn more about it so I could share it with my affiliated automotive advertising agencies and our auto dealer/vendor clients.  Linking leads from multiple sources with an auto dealer’s DMS is the bridge between our automotive advertising agencies online marketing efforts and sales processes on the showroom floor and service lane.  Based on my preliminary review of Car’s XRM application it consists of a more robust set of integrated solutions than is currently being offered by other vendors with competing products.  Also, I had the opportunity to visit the Car-Research exhibit at the recent 8th Digital Dealer Conference for a preview of their XRM and I was intrigued by the possibility that it could present a shared solution with another preferred automotive advertising vendor client of Ad Agency Online – ronsmap — that was exhibiting just a few booths down from theirs.  I live to leverage and linking non-competing automotive advertising applications into a more comprehensive integrated platform solution has proven to be an excellent way to create efficiencies in our auto dealers’ selling processes in both the real and the virtual world to maximize their R.O.I. on every advertising dollar.  ronsmap is a consumer centric inventory marketing platform that provides enhanced leads with market and consumer intelligence that would benefit from a more efficient CRM to process the leads faster at the dealership.  Similarly, I foresee that XRM could value these Intelli-Leads as an enhancement to their own platform solutions.  We will see; after all, what are friends for!”

About Cars’ XRM, Exceeding CRM

According to Kurt Kubicki, “CAR’s ground-breaking XRM platform opens a new ‘Door to the Future’ in dealership CRM process, communication, and database marketing, exceeding the boundaries of traditional CRM. As an application-based intuitive follow-up, lead generation, lead management, and marketing system, XRM uses Real-Time integration to deliver its message.”

For the past 16 years, the CAR-Research has been focused on developing the Gold Standard in dealership CRM Systems. Now available to dealers in the US, Puerto Rico, and Canada as ‘XRM, Exceeding CRM’ this new product suite consists of five key elements:

Key Elements of XRM

* Real-Time Integration Network (RTi)tm

* Intuitive (Pro-Active) Software Applications

* xLM: Internet Lead Mgt, BDC, Social CRM, and Web Solutions

* Integrated Telephony Solutions

* CAR’s 16 Years of Retail Automotive experience

RTi Network

By unlocking the ‘DMS vault’ and holding the DMS door open with Real-Time bi-directional data feeds, CAR programmers have developed the ‘RTi Network’. This network opens a new door in dealership communication, by allowing XRM to stream data, Key Indicator Alerts, Management Updates, and vital customer information back and forth from the DMS to various sources inside and outside the dealership including:

* Key dealership personnel and management

*  Dealership Sold and Service database customers

* Dealership iCRM (Invisible Customers) and Social CRM databases

* 3^rd Party Vendors, suppliers, and OEMs

This information stream and connectivity within the dealership, (and to the outside world of vendors and applications), is vital for success in today’s hyper-competitive marketplace. Instant access to strategic information allows for time sensitive solutions to be implemented and executed by dealership personnel.

XRM can deliver this information on-demand, or on an automated schedule, to both fixed and mobile Smart Devices, hand-held Tablets, Notepads, Laptops, and Desktop computers through the RTi Network.

XRM is truly where form meets function, and where technology has created a better solution. Saving time, cutting expense, eliminating vendors, using real-time information, and creating more revenue is what defines XRM.

Intuitive Software Applications

Just as the old ‘Brick’ Cell Phone evolved to become the iPhone of today, XRM’s new software platform has evolved as a powerful set of intuitive App’s running on XRM’s RTi Network.

This new benchmark of Icon based single-click-software applications have been developed for all dealership departments: BDC, Internet, Sales, Service, and F&I, in an easy to use, yet highly intuitive format, with laser like delivery to specific targets.

The latest XRM application is ServiceVision. As part of the Invisible Customer Relationship (iCRM) platform, ServiceVision monitors the service drive (in real-time) for all sales opportunities that fall within any dealer selected criteria (Example: 3 years old, Model Specific, 50,000+ miles, CP RO amount over $500).

ServiceVision then places that customer on the Showroom Control screen as a HOT Lead (High-Opportunity-Trade) that has just entered the dealership. This critical information then passes through the RTi Network, and automatically sends a text alert to the salesperson of record, and the desk manager on duty.

It can also text-alert the GM if there is no follow-up entry to the customer record indicating that this ‘lead’ was handled, driving process and accountability to the highest level. This pro-active intuitive software is the driving force behind XRM, and will be the industry standard in the years to come.

The ability to customize and shape the software platform to fit individual dealership and dealer group requirements is a huge win for CAR clients such as Group 1, Napleton, Brumos, and the Allen Samuels organization.

Enterprise reporting is also a specialty of the XRM platform, with highly developed (customizable) Inventory management and Sales process accountability reports available by region, platform, or individual dealerships.

Without process and accountability as the underlying strategy, any tool is limited in its ability to create results. CAR’s World Class Live-Agent Research Call Center has re-defined how car dealers measure process and track accountability.

Research data is taken verbatim from customer comments and opinions by our live-agent researchers, and processed through the XRM system.

The data is then delivered to dealers with measurement and tracking metrics automatically calculated and structured, into easy to read and access comparison reports by team, manager, salesperson, or service advisor. 

Showroom process and Ad Source tracking is pushed into customer history and dealer Pulse Reports, significantly driving be-back rates, unit sales, CSI, and gross profit.

Information is vital in today’s instant communication world, and the truth-serum like information that CAR’s Research team gets from customers is invaluable, and a foundation of the XRM Process and Accountability platform.

xLM, exceeding ILM: Internet Lead Mgr, BDC, Social CRM, and Web Solutions

Along with the explosion of the internet, came the transformation of the Internet Department. What used to be a one-man operation has emerged to become a significant force in the marketing solution for many dealers and OEM’s, often merging with the BDC.

As this transformation has unfolded, the traditional role of the ILM has expanded to accommodate the incredible increase in volume, products, services, and capabilities required of it as a strategic lead management tool.

Integration points with the BDC, numerous lead providers, OEM sites, Social Media, and a never ending parade of new products being developed for Internet Departments, has created the need for an interactive-dynamic multi-tasking solution: xLM, exceeding ILM.

xLM was developed to harness the expanding power of the Internet. As an interactive and dynamic lead generation and management tool, xLM offers significant enhancements to the capabilities of the typical ILM, interfacing with customers, OEMs, and outside vendors with:

* Integrated intelligent Websites

* Interactive Internet Lead Management (ILM)

* BargainButton: Online offer and negotiation system

* Mobile Lead Management

* SmartResponse: Intelligent content rich auto responses

* Social CRM integration tools and monitoring

* Opened Email Campaign Alerts

* WebTrak: Instant call response

Integrated Telephony Solutions

Through an integrated telephony solution, XRM has the ability to track and record the heartbeat of dealership operations, phone traffic.

It is still the main line of communication customers have with the dealer, and providing accountability in this critical area is vital to insure that all opportunities are handled properly.

CAR’s telephony solutions include:

* CTi (Computerized Telephony Integration) for tracking inbound and outbound calls

* CallTrak: 800 and Local Tracking lines for ad sourcing and recording of calls

* CellTrak: Automated recording of inbound and outbound cell traffic of dealer staff

* WebTrak: Automated instant call bridge from Sales staff to an Internet Lead

* DealerDialer: Links an auto-dialer to Daily Work plans, and records the call

* Voice to Text: Automated text entry of call ‘VoiceNotes’ to XRM customer history

CAR-Research XRM Retail Automotive Experience

Software and technology promise great advantages in today’s environment. But the missing link in most CRM-related platforms is the intangible bridge from the software to the showroom, and on to the service drive.

CAR’s XRM Platform has been in development for the past 16 years. Prior to entering the CRM industry, the founders of CAR-Research had spent years managing dealerships in Texas and California, and traveled the country working in the Income Development field, helping dealers develop process and accountability strategies to drive revenue and gross profit.

Their XRM Platform is based on a P&A (Process and Accountability) driven strategy, developed from those early years in the retail business. From Unsold Research to Skate Alerts, and ILM Escalation to SmartResponse, XRM drives accountability at the highest level.

Their Account Management team appears to be rich with retail experience as well, having previously worked as GM’s, Sales, BDC, Internet, and Service Directors.

Mr. Kubicki exclaimed, “With CAR on your team, you can be assured that you will have the finest and most highly trained consultants in your dealership every month to take you through the crawl, walk, run, and flying stages of CRM, to where our dealers now reside: XRM, exceeding CRM.”

About Kurt Kubicki

Mr. Kubicki was born in Detroit, MI.  He graduated from Oakland University, Rochester Michigan with a BA in Political Science.  He began his career at General Motors in Detroit, MI, serving 8 years in the field Sales Dept with Pontiac Motor Division as the District Sales Mgr/Zone Business Manager.  He left General Motors to join RS&A Advertising in Bloomfield Hills, MI as their Marketing Director-Automotive for 2 years followed by 6 years with Isuzu Motors in vehicle distribution, 5 years with ADP Dealer Services Division as Major Account Executive in Houston, 6 years in CRM as Regional Director with RPM (Autobytel) and TeleTech (Newgen) and finally earned his Current position as VP Marketing with CAR-Research in Houston.

About Philip Zelinger

Philip Zelinger is the President of Ad Agency Online, L.L.C. and the founder of  AdAgencyOnline.Net.  He invested 25 years as a General Manager and Dealer Principal followed by his last ten years in the automotive advertising industry learning from the teams that he built so he can now presume to teach on forums like AdAgencyOnline.Net.  His role as a “Dealer Coach” is enhanced by his hosting a nationally recognized auto industry social networking portal and blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  As the author of two books on the auto industry, including “How To Sell A Car – a Career Guide to The Automobile Industry,” he is a recognized authority on market trends and developing technologies with the responsibility of selecting key vendors and applications for his dealer clients as well as forming strategic partnerships for his vendor clients to leverage their shared resources to help them bring their products and services to market.

About AdAgencyOnline.Net and Ad Agency Online, L.L.C.

AdAgencyOnline.Net reviews automotive advertising vendors and new technologies on several blog talk radio shows in addition to the Lunch With Phil Discussing Automotive Advertising.  Other shows include “Lunch With Ralph Discussing Automotive Advertising” and “Automotive Advertising Experts.”  The shows attract automotive advertising agencies, auto dealers, auto industry vendors and O.E.M. representatives that listen to WAAOL to find vendors, applications and technologies to maximize the R.O.I. for their automotive advertising dollars.

AAOL is a national network of independent affiliated automotive advertising agencies linked by an online communication / distribution system developed by Philip Zelinger.  The proprietary operating system that powers AAOL was designed to reduce fixed and semi-variable expenses for full service automotive advertising agencies.  The developing technologies that enhanced the performance of the independent automotive advertising agencies linked by AAOL has served as the role model for the solutions suggested on AdAgencyOnline.Net and represented by AAOL to their affiliated automotive advertising agencies when serving their auto dealer clients.

Ad Agency Online L.L.C is focused on discovering and representing new automotive advertising vendors not yet recognized by the mainstream automotive advertising industry. Some of the automotive advertising vendors represented by AAOL include ronsmap, SiSTeR Technologies Video CarLot, TeleTextSolutions, DealerMouth, GetAutoAppraise.com, Argistics – AutoTransaXion, DealMaker.Com, CityTwist.Com, Bulldog Marketing Technologies, Kihon Media, CarFolks.Com, Ai Dealer and Laser Stream Video; with more being added weekly.

For more information on Philip Zelinger, Ad Agency Online, L.L.C., Car-Research XRM or any of the vendors on AdAgencyOnline.Net contact Philip at http://AdAgencyOnline.Net.  Automotive advertising vendors, automotive advertising agencies and auto dealers that would like to be considered as a “preferred automotive advertising vendor” on AdAgencyOnline.Net and/or to hire/join Ad Agency Online, L.L.C. to represent them can contact Philip Zelinger at pzads@bellsouth.net, or call him at 888-796-2228.  To quote Philip Zelinger, “Help is only a click away!  After all, what are friends for!”  ###