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Automotive advertising agencies are challenged to keep up with new technologies and online marketing channels to accommodate today’s internet savvy consumer.  Ad Agency Online, L.L.C. is a national network of independent affiliated automotive advertising agencies that leverage their resources and complimentary skill sets to serve their auto dealer and vendor clients.  The network’s portal — http://AdAgencyOnline.Net — hosts a blog talk radio station — WAAOL, All Automotive Advertising News All The Time – to share best practices and review cutting edge automotive advertising technologies and vendor solutions.  Philip Zelinger, the President of Ad Agency Online, L.L.C. and a nationally recognized authority in the auto industry, hosts the shows with invited automotive advertising experts accepting live call in questions from their growing online audience of automotive advertising decision makers. Read the rest of this entry »

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Philip Zelinger, the President of Ad Agency Online, L.L.C. and the host of the automotive advertising resource / networking portal http://AdAgencyOnline.Net, will be dedicating his Auto Industry Insiders blog talk radio show on Thursday, February 03rd, 2011 to review vendors exhibiting at the 2011 NADA Convention to discover new technologies and vendor solutions at the convention.  The Auto Industry Insiders show is recognized as a “network of networkers” where automotive advertising experts share best practices for their online audience of automotive advertising decision makers.

Philip will discuss his agenda and list the automotive advertising vendors and applications that he is considering as preferred automotive advertising vendors on AdAgencyOnline.Net. “I have a laundry list of needs presented by our affiliated automotive advertising agencies to better serve their auto dealer clients ranging from DMS systems to integrated CRM applications and online conversion tools.  Auto dealers are demanding more for less and the solution lies in new technologies that provide efficiencies in the sales and service process at the dealership as well as the new online showrooms that are dominating the retail auto industry.  I scheduled a Pre-NADA Convention Networking Party on Friday evening from 5PM to 7PM at the Ritz Carlton Hotel Lobby Lounge co-hosted by my newest vendor client Intellacar to launch their new mobile sales presentation platform and to coordinate the agendas of several affiliated automotive advertising agencies and vendor clients who will be walking the exhibit isles with me during the convention.”

The 2011 NADA Convention is being held at The Moscone Center in San Francisco February 5-7, 2011 but Philip explained that productive activities for automotive advertising agencies and vendors are not limited to the exhibit hall. “On Friday evening I will be rushing from my event at The Ritz Carlton to a Wine Tasting Dinner at Le Charm Restaurant hosted by Brian Pasch for PCG Digital Marketing followed by another stop at The City Club Of San Francisco for an event sponsored by Autodata with an invitation to discuss new business with their CEO Greg Perrier and Vice-President Of Business Development Mike Benavides.  I have to miss an event co-sponsored by J.D. Power and Associates and izmocars at the Moscone Center and several others that promise new business opportunities.  Fortunately several of my affiliated automotive advertising agencies will be able to attend the ones that I miss to represent our shared interests.  After all, what are friends for.”

Some other vendor parties being hosted during the convention on Friday evening include the kbb.com reception at Spur Urban Center, NADA welcome reception co-hosted by J.D. Power and Associates and the NADA/Dealer Academy Reception at Fairmont San Francisco.  Saturday events discussed by Philip that he will be attending include the Cars.Com Rise and Shine Breakfast at The Moscone Center followed by his guest speaking engagement at the Chrysler Minority Dealer Association during their annual meeting at Hyatt Fisherman’s Wharf. 

Saturday evening for Philip will include a brief stop at a party hosted by eCarList at XYZ Lounge in the W Hotel followed by a V.I.P. dinner party sponsored by his vendor client SiSTeR Technologies at The Grand Cafe Peacock Terrace to celebrate their recently awarded patent on their proprietary automated video production marketing platform.  Other events delegated to Philips’ affiliated automotive advertising agencies include the Time Magazine Dealer Of The Year Brunch at the Ritz-Carlton Ballroom and Gallery, the Dealer.Com Reception at the Asian Art Museum and the RouteOne Reception at The Parlor on Fisherman’s Wharf. 

Philip commented on his hectic schedule at The convention. “I am fortunate to have more friends and past, present and pending clients than I can possibly fit into a three day convention. Between myself and my associates I hope to be able to meet as many as possible and I should be able to catch up with the rest in private meetings at our suite, on the convention floor and at seminars that provide a shared learning experience.”

Sundays calendar for Philip will be dominated by early morning meetings followed by Super Bowl themed parties starting with an event hosted by Sean Wolfington from Tier 10 Marketing and his other affiliated companies including Brian Pasch representing the Automotive Advertising Network, (AAN).  The DealerTrack post-Super Bowl Party is on the list of must attend events that Philip is hoping to fit into his Sunday schedule along with several OEM sponsored receptions individually hosted by One Ford and Team Detroit, General Motors, Chrysler Group, Mazda, Mitsubishi Motors, Subaru of America and Hyundai Motor America.

Parties and private meetings will be discussed on the Auto Industry Insiders show, however Philip commented that he is equally focused on investing time at the exhibit hall and select seminars.  “I have taken advantage of the online services offered by NADA this year to organize my time on the floor.  At last estimate I have 23 individual must see vendors who have set aside time to meet with me and mine to discuss them and theirs at their booths.  Of course most visits will be little more than a walk by to catch up with old friends and schedule meetings after the convention to talk about new business opportunities or to develop new ones.  Frankly, were it not for the NADA Convention my relationships with these critical vendor partners would be limited to impersonal phone calls, emails or online networking.  Of course I conduct my business online all year so I am not complaining, but there is nothing like a friendly drink or a business card followed by a handshake to close a deal, make new friends and thank some old ones.” Read the rest of this entry »

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AdAgenyOnline.Net, a nationally recognized  automotive advertising resource / networking portal, reviews cutting edge automotive advertising technologies and vendor solutions on their hosted blog talk radio station — WAAOL, All Automotive Advertising News All The Time.  This week’s Lunch With Phil Discussing Automotive Advertising show, moderated by Philip Zelinger, the President of Ad Agency Online, L.L.C., will feature a review of InstaQuote in an interview with Carlos Diaz, the founder of InstaQuote and the C.E.O. of Caryote.  The show is scheduled to air live on Wednesday, February 3rd, 2011 between 12 Noon and 12:30 PM EST.

Philip shared his reasons for reviewing InstaQuote as a possible conversion tool for his affiliated automotive advertising agencies and his online audience of automotive advertising decision makers. “To price or not to price on an auto dealer’s website is a question that automotive advertising agencies have already answered with a resounding yes.  Customers demand transparency in their online shopping experience and price is a question that must be answered almost before it is asked.  Some auto dealers stick to the old school philosophy of posting MSRP with an offer to contact them for their best Internet price.  Their intention is to preserve gross profit and incentivize the online shopper to contact them so the dealer can explain why price isn’t as important as their product and excellent service.  Unfortunately, today’s educated consumer knows that the best price is only a click away and they can service their vehicle anywhere after their purchase.  Although, why would they go to the dealer that wanted to overcharge them for the vehicle in the first place?”

“I am reviewing InstaQuote for an Internet Sales Manager who contacted me to ask if they could provide an efficient way to instantly quote a competitive price to his online shoppers as well as in response to his leads sourced from various third party providers.  Frankly, I am not a believer in auto response based systems, however sometimes limited staff and resources force a dealer to choose between an automated response or no response at all.  The solution lies in a hybrid of a timely response with a competitive price followed by a personal reply to fill in the holes and establish a relationship with the customer.  Customers soon discover that most dealers will “meet or beat” any legitimate price so their objective  quickly converts to finding a dealership that they are comfortable with.  Price still matters but people and process are more of a consideration for online shoppers who are compiling their short list of dealers to visit.”   

“InstaQuote is able to quote 100% of a dealers’ new vehicle Internet leads from their own site, the manufacturers’ site and third party marketing platforms in seconds.  They use proprietary multi-point information matching to ensure quotes are generated accurately in a very comprehensive conversion tool on the dealers website using a manufacture-grade configurator that follows business rules defined by the dealer to respond to all inbound inquiries.”

“Perhaps the most unique value offered by InstaQuote is the customer friendly format that the price is delivered in.  In addition to providing the price on the vehicle selected by the customer, they also quote several comparable vehicles as well as providing information on the dealer including a convenient Google based map and directions to facilitate a visit.  When combined with a comprehensive follow up system integrated into a process powered by a motivated staff and efficient CRM I can see InstaQuote as a key ingredient in the sales process.”

About Carlos Diaz

In early 2001, after the “dot-crash”, Carlos Diaz, the founder of InstaQuote was forced to enter the car business as a means to support his family and like most others who first enter the “business”, the transition was not easy. Mr. Diaz had over 7 years of web development experience having worked for such companies as General Electric and UGO.  Carlos was ahead of the curve with in-depth knowledge of the internet and programming. Now armed with car sales experience, he was a perfect fit for the internet department which, at the time, no other salesperson wanted to be part of.

Carlos quickly excelled in achieving his sales goals. However, he still felt the process was too complicated, which was due to his dealership’s refusal to let him answer the number one question presented by all online customers, “What is your best price?”. This was when the idea of a system that could provide price quotes to customers without dealer interaction came to his mind. This was the birth of InstaQuote.

For the next few years Carlos worked for various dealerships. He also continued to evolve InstaQuote from a simple access database to a full featured website designed to help him increase his personal sales goals.

In 2003, while working for a Honda dealership in New Jersey and after achieving numerous awards from both the dealership and Honda, he was taken aside by the VP of Operations and asked what his secret to success was.  Nervously he told the VP about InstaQuote, who proceeded to immediately promote Carlos to Internet Sales Manager on one condition, that he allow the dealership to use InstaQuote. A few months later, and after helping increase the dealerships status to number one in the nation, Carlos was promoted to Director of eBusiness Development.  Carlos managed six Business Development Centers for 7 franchises,  all powered by his InstaQuote system.

About InstaQuote

• Caryote Technologies, Inc. is a privately held, Phoenix, Arizona based corporation.

• The name Caryote (pronounced car-yote) is derived from the words “Car” and “Coyote” which was inspired by an encounter with a pack of 3 Coyotes on the day the company was formed.

Products/Services

InstaQuote was originally designed and developed in late 2001 as a way to enhance the overall car buying experience. It offers the user the opportunity to use the internet as a means to avoid in-dealer negotiation of a vehicle.

The InstaQuote Philosophy

1. Provide a high-quality, intuitive, and engaging email based quote that offers the perfect balance of information and interactivity to satisfy the customers immediate needs and promote dealer communication.

2. Incorporate the latest web based technologies that enhance the overall customer experience.

3. Introduce industry leading features that promote dealer transparency, such as finance and lease payment options.

4. Provide easy-to-use dealer controls that feature simple instructions and familiar layouts that mimic their existing processes for price setting.

5. Allow for simple integration and implementation into any dealer environment, which complements and enhances existing sales processes.

About Philip Zelinger

Philip Zelinger is the President of Ad Agency Online and founder of AdAgencyOnline.Net.  He invested 25 years as a General Manager and Dealer Principal followed by his last ten years in the automotive advertising industry learning from the teams that he built so he can now presume to teach.  His role as a “Dealer Coach” is enhanced by his hosting a nationally recognized auto industry social networking portal and blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  As the author of two books on the auto industry, including “How To Sell A Car – a Career Guide to The Automobile Industry,” he is a recognized authority on market trends and developing technologies with the responsibility of selecting key vendors and applications for his dealer clients as well as forming strategic partnerships for his vendor clients to leverage their shared resources to bring their products and services to market.

About AdAgencyOnline.Net and Ad Agency Online, L.L.C.

AdAgencyOnline.Net reviews automotive advertising vendors and new technologies on several blog talk radio shows in addition to the Lunch With Phil Discussing Automotive Advertising.  Other shows include “Auto Industry Insiders”  and “Automotive Advertising Experts.”  The shows attract automotive advertising agencies, auto dealers, auto industry vendors and O.E.M. representatives that listen to WAAOL to find vendors, applications and technologies to maximize the R.O.I. for their automotive advertising dollars.

AAOL is a national network of independent affiliated automotive advertising agencies linked by an online communication / distribution system developed by Philip Zelinger.  The proprietary operating system that powers AAOL was designed to reduce fixed and semi-variable expenses for full service automotive advertising agencies.  The developing technologies that enhanced the performance of the independent automotive advertising agencies linked by AAOL has served as the role model for the solutions suggested on AdAgencyOnline.Net and represented by AAOL to their affiliated automotive advertising agencies when serving their auto dealer clients.

Ad Agency Online L.L.C is focused on discovering and representing new automotive advertising vendors not yet recognized by the mainstream automotive advertising industry. Recent automotive advertising vendors represented by AAOL include; Argistics – AutoTransaXion, SiSTeR Technologies Video CarLot, DealMaker.Com, CityTwist.Com, Bulldog Marketing Technologies,  Gumiyo, Kihon Media, CarFolks.Com, Ai Dealer, Laser Stream Video, ronsmap and IntellaCar; to name a few.

Previous guests interviewed on WAAOL include a growing number of automotive advertising experts.  Past guests included, Clayton Stanfield from EBay Motors, Mark Dubis from CarFolks.Com, Jared Hamilton from DrivingSales.Com, Dale Pollak from vAuto, Jerry Daniels from Automotive Broadcasting Network, (ABN), Terry Alling from Kihon Media, Brian Ferris and Spencer Sterling from DealMaker.Com, Mike Parsons from Laser Stream Video, Brian Hoecht from Ai Dealer, Ralph Paglia from ADP and host to the auto industry social networking community ADM, Len Critcher from ecarlist.com, Tim Zierden from AAX, Jim Ziegler, consultant to the auto industry, Jeff Kershner, host of DealerRefresh.Com, Jeff Raab from the Detroit Trading Company, (DTX), Mike DeCecco from Dealer.Com, Ken Schwartz from CityTwist, Michael R. Spadafore from R. L. Polk & Co., Kevin Schwartz and Rick Rochon from AdSymetrix, Bruce Cerbone from Argistics, Scott Davis from Bull Dog Marketing Technologies, Matt Watson from VinSolutions,  Michael T. Fay from Colliers International Of South Florida and their C.A.R.S. division, Matt Brown and Zack Powell from TheDealerDashBoard.Com, Mark Burack from Liquid Motors, Pat Ryan, Jr. from FirstLook, Al Cantarella from AutoWebsitePlus.com, Michael Roscoe and Cliff banks from Dealer Communications, Steven Munyan from HireTheWinners.Com, Todd Mathews from WideStorm, James Crouse from CloudOne, Brian Story from VehSmart, Mike Martinez from izmocars and most recently Jim Hughes from IntellaCar.

For more information on Philip Zelinger, Ad Agency Online, L.L.C., InstaQuote or any of the preferred automotive advertising vendors previously reviewed on WAAOL contact Philip through AdAgencyOnline.Net.  Automotive advertising vendors, automotive advertising agencies and auto dealers that would like to be considered as a “preferred automotive advertising vendor” on AdAgencyOnline.Net and/or to hire/join Ad Agency Online, L.L.C. to represent them can contact Philip Zelinger at pzads@bellsouth.net, call him at 888-796-2228 or visit AdAgencyOnline.Net at http://adagencyonline.net.  To quote Philip Zelinger, “Help is only a click away!”  ###

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Automotive advertising agencies are expected to improve vehicle sales for their auto dealer clients, however, their ultimate self serving goal is to provide added value and profits to support their fees.  Philip Zelinger, the President of Ad Agency Online, L.L.C. and the host of an automotive advertising resource / networking portal — http://AdAgencyOnline.Net — has accepted that responsibility for his affiliated automotive advertising agencies as he reviews new automotive advertising applications that promise to improve profitability for his auto dealer clients across multiple departments. 

Philip is scheduled to review izmocars in an interview with their  Chief Sales and Marketing Officer, Mike Martinez, on the blog talk radio station featured on AdAgencyOnline.Net — WAAOL, All Automotive Advertising News All The Time.  The pair of automotive advertising experts will be discussing izmocars on the blog talk radio show appropriately named Automotive Advertising Experts scheduled to air live on Friday, January 28th, 2011 at 12 Noon EST.

Philip was asked to review izmocars by a client that had learned about them in an article in Automotive News written by David Barkholz and published on May 31st, 2010 that sited a testimonial reflective of many opinions that are shared by their satisfied customers. “Thanks to an in-store Web tool and some extra sales training, accessory sales at Bob Moran’s Acton Toyota in Littleton, Mass., have doubled to about $110,000 a month since September, said Shawnee Wandless, the store’s sales manager.”

“He said the tool, AddOnAuto by izmocar, allows the store to market accessories to car buyers in an easy-to-use, visual way. “We’ve put accessories in the forefront of vehicle sales, not as an afterthought,” Wandless said.”

“With a couple of mouse clicks, customers can see online how specific wheels, electronics, leather, chrome trim and other accessories will look on the exact vehicles that they intend to purchase.”

“The program also lists prices and calculates how much the monthly payment will rise if the accessories are wrapped into the vehicle financing.  It’s a big leap forward from print or online catalogs that simply show the products alone without showing the parts on a specific vehicle, Wandless said.”

After an online presentation of izmocars by Mike, Philip agreed to continue his due diligence based on his shared confidence in the value and importance of selling accessories to boost the diminishing profits realized by vehicle sales.   Philip explained that, “Fixed operations and F&I sales are more important than ever for auto dealers who are struggling to survive in a challenging economy.  I see izmocars as a perfect platform to introduce accessory sales into the sales process at the formative stages of the presentation vs. during the negotiations after the vehicle has been selected by the customer.  I look forward to sharing my discovery of izmocars with my affiliated automotive advertising agencies to solicit their feedback on their solution for consideration as a preferred automotive advertising vendor on AdAgencyOnline.Net.”

About Mike Martinez

As Chief Sales and Marketing Officer Mike Martinez is responsible for all marketing functions at izmocars as well as overall sales responsibility including business development, OEM relationships, field sales, and inside sales.  Prior to izmocars, Martinez was executive vice president of products and strategy at OneCommand, responsible for OneCommand’s corporate and product strategy, technology, and product development. Prior to his time at OneCommand, Martinez was president and CEO of Four Creeks, a company he co-founded, which was acquired by OneCommand in 2006.

Before becoming an entrepreneur, Martinez served as the vice president of sales, marketing, and products for The Cobalt Group for four years. He also served for five years at Lucent Technologies as General Manager of Marketing, and for seven years in a variety of roles at Microsoft.

About Izmocars

Izmocars is the world’s leader in Interactive Media Content for the automotive industry. Founded in 2002, its flagship product, AddOnAuto, helps dealers add hundreds of dollars in additional gross revenue per vehicle sold by providing a visual accessories sales system that integrates the accessories shopping and financing function with the car purchase, making it very easy for dealers to easily and immediately launch an accessories sales business that creates new net profits for dealers.

AddOnAuto (AOA) is an In-Store Accessories Sales Solution that helps auto dealers sell accessories effortlessly from within their dealership and includes a Visual Configurator as well as a Virtual Inventory System.

Buying a car has always been a visual and emotional experience, which means customers need to be provided with instant visual confirmation while selecting accessories. AOA’s Visual Configurator enables customers to virtually add or remove accessories and instantly view them on their vehicle of choice. It is, psychologically, a powerful visual tool that not only enables customers to see their chosen accessories on the vehicle before purchasing them but also motivates them to make their decision in minutes!

AOA gives auto dealers access to their own Virtual Inventory system of accessories, enabling them to sell them without the need to hold a physical inventory. It also connects dealers directly to a vast, constantly updated vendor database of accessories, giving them the sales power without the expense. Auto dealers can now focus on selling accessories without the cost and strain of holding a physical inventory.

About Philip Zelinger

Philip Zelinger is the President of Ad Agency Online, L.L.C. and host of a nationally respected automotive advertising social networking portal, AdAgencyOnline.Net.  Philip invested 25 years as a General Manager and Dealer Principal followed by his last ten years in the automotive advertising industry representing auto dealers and technology vendors focused on the automotive advertising industry.

His role as a “Dealer Coach” is enhanced by his hosting a nationally recognized blog talk radio station – WAAOL, All Automotive Advertising News All The Time.  As the author of two books on the auto industry, including “How To Sell A Car – a Career Guide to The Automobile Industry,” he is a recognized authority on market trends and developing technologies with the responsibility of selecting key vendors and applications for his dealer clients as well as forming strategic partnerships for his vendor clients to leverage their shared resources to help them bring their products and services to market.

About AdAgencyOnline.Net and Ad Agency Online, L.L.C.

AdAgencyOnline.Net reviews automotive advertising vendors and new technologies on several blog talk radio shows including Lunch With Phil Discussing Automotive Advertising, Auto Industry Insiders and  their most listened to program Automotive Advertising Experts.  The shows attract automotive advertising agencies, auto dealers, auto industry vendors and O.E.M. representatives that listen to the blog talk radio station WAAOL to find vendors, applications and technologies to maximize the R.O.I. for their automotive advertising dollars.

AAOL is a national network of independent affiliated automotive advertising agencies linked by an online communication / distribution system developed by Philip Zelinger.  The proprietary operating system that powers AAOL was designed to reduce fixed and semi-variable expenses for full service automotive advertising agencies.  The developing technologies that enhanced the performance of the independent automotive advertising agencies linked by AAOL has served as the role model for the solutions suggested on AdAgencyOnline.Net and represented by AAOL to their affiliated automotive advertising agencies when serving their auto dealer clients.

Ad Agency Online L.L.C is focused on discovering and representing new automotive advertising vendors and technologies not yet recognized by the mainstream automotive advertising industry. Automotive advertising vendors represented by AAOL include; ronsmap.com, DealerMouth, TeleTextSolutions, GetAutoAppraise, Argistics – AutoTransaXion, DealMaker.Com, CityTwist.Com, Bulldog Marketing Technologies, Kihon Media, CarFolks.Com, Ai Dealer, Laser Stream Video, SiSTeR Technologies – Video CarLot and IntellaCar; to name a few.

For more information on Philip Zelinger, Ad Agency Online, L.L.C., izmocars or any of the vendor clients represented by Ad Agency Online contact Philip at 888-796-2228 or email him at pzads@bellsouth.net.  Automotive advertising vendors, automotive advertising agencies and auto dealers that would like to be considered as a “preferred automotive advertising vendor” on AdAgencyOnline.Net and/or to hire/join Ad Agency Online, L.L.C. to represent them can contact Philip Zelinger at http://adagencyonline.net.  To quote Philip Zelinger, “Help is only a click away!  After all, what are friends for!” ###

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Automotive advertising agencies are overwhelmed by demands from their auto dealer clients to provide more with less.  Philip Zelinger, the President of Ad Agency Online, L.L.C. and the host of their automotive advertising resource / networking portal http://AdAgencyOnline.Net, recently interviewed James Crouse, the CEO of CloudOne, on his blog talk radio show Lunch With Phil Discussing Automotive Advertising.  The pair of automotive advertising experts reviewed the services offered by CloudOne designed to supplement the limited resources of auto dealers who have reduced their staff and budgets to accommodate a consolidating auto industry.

Philip explained his decision to invite Jim onto his show to share his outsourced solution and to discuss the market conditions that have forced auto dealers to seek alternatives to processing inbound and outbound calls from their own facilities using their own staff.  “The automotive industry is recovering from the most massive business contraction in its history.  Dealers face many challenges to growing their business and competing effectively in this new marketplace.  The question is, how do auto dealers allocate resources and increase efficiencies after implementing significant reductions in personnel and expense?”

“With this challenge in mind, CloudOne has developed a cloud based platform of products and services that enable dealers and automotive advertising agencies to grow business incrementally with controlled variable expense.  The CloudOne platform offers access to Best of Breed marketing components that a dealer can use on an ala carte, monthly basis to help grow their business on a scalable level.” 

About James Crouse, Chief Executive Officer – CloudOne

Jim was the founder and Chief Executive Officer of BarNone, Inc., a consumer-facing auto finance and lead generation company.   Jim’s vision and execution at BarNone built a dealer-centric business model into a top consumer brand aimed at customers seeking a hassle-free experience to obtain financing for their auto purchases.

In 2005, Jim sold to First American Title Company (FAF) and he remained in his role at BarNone until 2007. During his tenure, Jim built the company to over $35 million in annual revenue and processed over 8-million customer applications.  CloudOne is the extension of his previous vision and applications at BarNone.

About CloudOne

The CloudOne platform flexibility enables measured growth with reduced total marketing costs and increased return on investment. The platform is a cohesive marketplace  of lead generation and fulfillment components that represent the best practice capabilities that BarNone achieved  while servicing thousands of dealers across the country.

The CloudOne platform also includes strategic partnerships with best practice companies that have emerged over the past several years.  From this substantial offering, auto dealers can pick and choose individual products or services, add to what’s working, scale back when needed, all from one central online location.

The CloudOne platform is anchored by the capabilities and efficiencies represented through the CloudOne Call Center.  These Call Center services represent fulfillment best practices that have been developed through the answering of more than 8 million phone calls.  The proprietary scripting engines reflect data assimilated over a decade of answering telephone calls for dealerships.  This data allows our call center to be the most effective, efficient and consistent means of facilitating customer inquiries and appointments. Read the rest of this entry »

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